My accidental study of empathy-focused product development

By creating a better CX, you may be surprised by how quickly your product adoption grows

It’s funny now I notice it everywhere.

Human behaviors without the thought or consideration of other humans.

Even this morning, when I went to the grocery store, I noticed a well-off woman in a very expensive car…leave her cart in her parking spot (I grabbed it and put it in a proper stall for shopping carts). I immediately thought, “what a pain? Someon…

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